GeoRemote Training Videos and emergency tickets

Tier 3 GeoRemote online ticket entry training

including Emergency Tickets

This multi-part series will allow excavators to self-train on how to submit tickets using the ticket entry WebPortal. Successful completion of this training will allow users to advance to Tier 3 GeoRemote status so that a locate request ticket number is automatically assigned and transmitted directly to the Alabama 811 members listed on the locate request ticket.

Course Video Instructions

Users will have 30 days to complete each of the 6 training videos. Training is not considered complete if 100% is not scored on each of the video quizzes.

Once Alabama 811 has verified successful course completion, the user will be sent an email letting them know that their user permissions have been adjusted to reflect Tier 3 GeoRemote status.
*The verification process may take a full business day to complete

Please review the Ticket Entry Guidelines before beginning the training series videos.

GET STARTED
GET STARTED

While locate requests submitted by Tier 3 users are not processed by a CSR, tickets submitted by these users are screened regularly to ensure notices are submitted correctly. A copy of the Quality Assurance Process can be found HERE.

Please contact Jennifer Pickle (jpickle@al811.com) for assistance

GeoRemote Training Videos

Tier 3 GeoRemote online ticket entry training

This multi-part series will allow excavators to self-train on how to submit tickets using the ticket entry WebPortal. Successful completion of this training will allow users to advance to Tier 3 GeoRemote status so that a locate request ticket number is automatically assigned and transmitted directly to the Alabama 811 members listed on the locate request ticket.

Course Video Instructions

Users will have 30 days to complete each of the 6 training videos. Training is not considered complete if 100% is not scored on each of the video quizzes.

Once Alabama 811 has verified successful course completion, the user will be sent an email letting them know that their user permissions have been adjusted to reflect Tier 3 GeoRemote status.
*The verification process may take a full business day to complete

Please review the Ticket Entry Guidelines before beginning the training series videos.

GET STARTED
GET STARTED

While locate requests submitted by Tier 3 users are not processed by a CSR, tickets submitted by these users are screened regularly to ensure notices are submitted correctly. A copy of the Quality Assurance Process can be found HERE.

Please contact Jennifer Pickle (jpickle@al811.com) for assistance

GeoRemote Ticket Entry

GeoRemote Ticket Entry

24/7 online access to submit locate requests

Alabama 811’s online WebPortal ticket entry program has expanded the way excavators are able to submit notification of their pending excavation activity; by allowing users to bypass a phone call and submit their excavation site information directly to Alabama 811 and/or our utility members by simply filling out a locate request form via the WebPortal.

Want to learn how to submit your tickets online?

Training classes are FREE and take about 30-45 minutes to complete.

Topics Covered:

  • Required ticket information
  • WebPortal features
  • Renewing existing tickets
  • Copying existing tickets
GET STARTED
GET STARTED

Why sign-up for Tier 3?


The initial permission setting for the Alabama 811 WebPortal program allows excavators to entire their tickets through our Tier 2 entry-level program, without training, An Alabama 811 Call Center Agent will review the accuracy of the information entered on each ticket submitted by Tier 2 entry-level users.

TIER 2

Initial permission setting
  • Tickets can be entered 24/7*
  • Receive confirmation email containing ticket number
  • Can submit 2 working day notice, excluding the day of notification
  • Can renew tickets online
  • Access to Mobile App
  • Tickets processed immediately
  • Can submit Emergency
  • Can submit Short Notice
  • Training is required
  • Marking the map is required

TIER 3

FREE Training required
  • Tickets can be entered 24/7*
  • Receive confirmation email containing ticket number
  • Can submit 2 working day notice, excluding the day of notification
  • Can renew tickets online
  • Access to Mobile App
  • Tickets processed immediately
  • Can submit Emergency
  • Can submit Short Notice
  • Training is required
  • Marking the map is required
GET STARTED
Click to sign up for FREE training

Online Locate Request Ticket Entry Training

Select one of the three available training options

Training classes are FREE and take about 30-45 minutes to complete.

Individuals or small groups can request to attend a live online training session

To schedule an online training class; please select a day and time for the class you wish to attend, then fill out the user information section. Once your form is received, we will send you a link to the webinar. *All class times are Central Standard Time.

This is a date & time REQUEST only. We will contact you with information and links for the webinar.

Train at your own pace by watching several short videos and successfully completing the quiz included with each session.

Users are given a 30-day window to successfully complete the training.

Request a training session at your office place or at the Alabama 811 office in Fultondale, Alabama.

Posting a Positive Response via the Alabama 811 Mobile App

Posting a Positive Response via the Alabama 811 Mobile App

Play Video

Quickly & Easily Document the Status of Locate Request Tickets using the Alabama 811 App

 

Positive Response is only available to Alabama 811 member utility companies and requires additional configuration by Alabama 811 staff.

The proper use of Alabama 811’s Positive Response System will improve communication between member utility companies, locators, and excavators as well as increase safety and reduce the number of unnecessary 2nd notice requests.

Watch the video above for a demonstration.

The WebPortal is available 24/7!

FREE - Alabama 811 Mobile App

Get fast and easy access to many resources for facility operators, excavators, and homeowners directly from your mobile device!

Download our FREE Mobile App
Download our FREE Mobile App

Posting a Positive Response via the WebPortal

Posting a Positive Response via the WebPortal

Play Video

Quickly & Easily Document the Status of Locate Request Tickets:

 

Positive Response is only available to Alabama 811 member utility companies and requires additional configuration by Alabama 811 staff.

The proper use of Alabama 811’s Positive Response System will improve communication between member utility companies, locators, and excavators as well as increase safety and reduce the number of unnecessary 2nd notice requests.

Watch the video above for a demonstration.

The WebPortal is available 24/7!

More WebPortal Tutorial Videos

WebPortal Update a Ticket

Posting a Positive Response via the Alabama 811 Mobile App

GeoRemote Ticket Entry

WebPortal Feature Overview

WebPortal New Ticket Entry

WebPortal Update a Ticket

Update a Ticket using WebPortal

Play Video

Easily Renew/Update Locate Requests:

As easy as logging in and pressing the “Find Ticket” link in the upper left-hand corner and entering the Ticket Number then Search. Look at the results and verify the ticket. If correct, then click on the update tab and then make any edits necessary before continuing.

Watch the video above for a demonstration.

The WebPortal is available 24/7!

More WebPortal Tutorial Videos

WebPortal Feature Overview

WebPortal New Ticket Entry

Posting a Positive Response via the WebPortal

Posting a Positive Response via the Alabama 811 Mobile App

GeoRemote Ticket Entry

WebPortal New Ticket Entry

WebPortal New Ticket Entry

Easily Submit a Ticket:

As easy as logging in and pressing the “Enter Ticket” link in the upper left-hand corner and entering the appropriate location data. Then use the interactive map to identify & confirm the excavation site.

Watch the video above for a demonstration.

The WebPortal is available 24/7!

More WebPortal Tutorial Videos

WebPortal Feature Overview

WebPortal Update a Ticket

Posting a Positive Response via the WebPortal

Posting a Positive Response via the Alabama 811 Mobile App

GeoRemote Ticket Entry

WebPortal Feature Overview

WebPortal Feature Overview

FREE Online Tools for Excavators to:

  • Create New Tickets
  • Search for Existing Tickets
  • View Positive Response Locate Status
  • Renew Locate Request
The WebPortal is available 24/7!

Want to learn how to do tickets online?

FREE Training Available
FREE Training Available

WebPortal Tutorial Videos

WebPortal New Ticket Entry

WebPortal Update a Ticket

Posting a Positive Response via the WebPortal

Posting a Positive Response via the Alabama 811 Mobile App

GeoRemote Ticket Entry