Tier 3 GeoRemote online ticket entry training
This multi-part series will allow excavators to self-train on how to submit tickets using the ticket entry WebPortal. Successful completion of this training will allow users to advance to Tier 3 GeoRemote status so that a locate request ticket number is automatically assigned and transmitted directly to the Alabama 811 members listed on the locate request ticket.
Course Video Instructions
Users will have 30 days to complete each of the 6 training videos. Training is not considered complete if 100% is not scored on each of the video quizzes.
Once Alabama 811 has verified successful course completion, the user will be sent an email letting them know that their user permissions have been adjusted to reflect Tier 3 GeoRemote status.
*The verification process may take a full business day to complete
Please review the Ticket Entry Guidelines before beginning the training series videos.
While locate requests submitted by Tier 3 users are not processed by a CSR, tickets submitted by these users are screened regularly to ensure notices are submitted correctly. A copy of the Quality Assurance Process can be found HERE.
Please contact Jennifer Pickle (jpickle@al811.com) for assistance