What is a Positive Response?
Positive Response is a process to facilitate communication between utilities, excavators and Alabama 811, regarding the status of identifying and marking the underground facilities within the proposed area of excavation on locate request tickets.
How Do I View the Responses?
Responses can be viewed in real-time via the Find Locate Request link on the Alabama 811 WebPortal.
- Visit https://geocall.al811.com/geocall/portal
- Select Find Locate Request, enter your locate request ticket number in the search box and click search.
- Your locate request ticket will be shown on the right side of the screen.
- Scroll to the bottom of the locate request ticket to view the actions posted for each participating member utility company.
How Do I Submit Responses?
Alabama 811 members can submit responses through Alabama 811’s WebPortal –
KorWeb ticket management software, or a compatible in-house ticket management system.
What Type of Responses Can Be Submitted?
The following are the different response actions to select from when responding:
NAME | DESCRIPTION |
|---|---|
No Response from member facility | System generated code for no response |
Located: Facilities Marked | Facilities Marked |
Located: To Meter Only | Private Property beyond the meter |
Located: In Conflict | Facility owner should be on-site during excavation |
Unmarked: Unable to Access Locate Request Area | Unable to access area noted for locate request |
Unmarked: Incorret Address or Excavation Site Info | Info incorrect – Contact AL811 for new locate request |
Unmarked: Marking Information Unclear – Locator to Contact Excavator | Info unclear – excavator to be contacted directly |
Unmarked: Unable to Contact Excavator | Needed additional info – unable to reach excavator |
Unmarked: Delayed due to Weather of Other Circumstances | Delayed – need to contact locator or facility owner/operator directly |
Unmarked: Cannot Locate – contact facility owner/operator directly | Unable to locate – need to contact facility owner/operator directly |
Unmarked: Facility Owner/Operator or Master Contractor Generated Request | Facility owner/operator or master contractor responsible for marking |
Design/Survey Locate: Marked | Physical markings completed at excavation site |
Design/Survey Locate: Cleared No Conflict | No facilities in the area requested for design/survey site |
Design/Survey Locate: Facility Owner/Operator to Provide Maps | Facility owner/operator will provide maps or access to maps |
Design/Survey Locate: Meeting Requested | Facility owner/operator will contact to set up meeting arrangements |
Other: Parties Have Agreed and Documented Locating Schedule | Parties have met and made locating schedule arrangements |
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